The overall wellbeing of our clients and employees is what matters most to us.

Below outlines Your Health Navigator's response to COVID-19.

Your Health Navigator is committed to the safety and health of clients, employees and the community. In addition to the following frequently asked questions and answers, we encourage you to stay informed by regularly checking the latest updates on authorised websites such as The Australian Department of Health, your relevant state health department websites, or international authorities such as the World Health Organization (WHO) or United States Centers for Disease Control and Prevention.

What is a Coronavirus (and what is Novel Coronavirus)?


Coronaviruses are a family of viruses that can cause a flu-like illness in humans.

A Novel Coronavirus means a new strain of Coronavirus. As of December 2019, this includes the newly identified Coronavirus named COVID-19.


What are the symptoms of COVID-19?


Symptoms can range from mild illness to pneumonia. Some people will recover easily, and others may get very sick very quickly, requiring hospitalisation. People with COVID-19 may experience one or more of the following symptoms:

  • Coughing

  • Sore throat

  • Fever

  • Fatigue

  • Muscle aches

  • Shortness of breath


How does COVID-19 spread?


The COVID-19 virus spreads from droplets from an infected person's cough or sneeze or through contact with contaminated surfaces. Good hand hygiene and cleaning is important because research has shown the virus can survive on surfaces for several days.

Human-to-human spread has mainly been reported in places where there is ongoing close contact such as in households, or where there is a large and close gathering of people.


What are the incubation and infectious periods for the COVID-19?


The incubation period (the time from exposure to the development of illness) for COVID-19 is thought to be up to 14 days.

Usually a person is infectious when symptoms develop. However, some people can be infectious just before symptoms appear, while symptoms are very mild, or for a while after symptoms have cleared.

People with suspected or confirmed infection should follow medical advice on treatment and how to avoid passing the virus on to others. Ask your doctor if you are not sure.

For the general public, good hand and personal hygiene, including covering your mouth and nose when coughing or sneezing, is important to minimise the spread.


Is there a treatment for COVID-19?


There is no specific medication treatment for the COVID-19 virus itself. However, many of the symptoms of illness can be treated, which can help manage the progress and severity of the illness.


Is there a vaccine for COVID-19?


As of this publication date there is no approved vaccine available for COVID-19. When a disease is newly identified it can often take a long time to develop and release an approved vaccine.


What can I do to protect myself against COVID-19?


Avoid contact with a suspected or known cases of COVID-19, limit travel to affected areas/regions that have been identified by your relevant Department of Health as high risk, and practice good hand and personal hygiene practices including:

  • Washing your hands often with soap and water or use hand sanitiser especially after touching dirty surfaces, before eating/drinking or using the bathroom:

  • Avoid close contact with others who have flu-like or other symptoms of illness and/or sharing their personal grooming items

  • Use a tissue and cover your mouth when you are coughing or sneezing

  • Adhere to social distancing guidelines where possible, as below:

  • Social distancing means separating yourself from other people as much as possible when you’re in public places and avoiding crowded places. Practically, you should:

    • Attempt to keep a distance of 1.5 metres between yourself and others

    • Avoid crowds and mass gatherings where it is difficult to keep the appropriate distance away from others

    • Avoid small gatherings in enclosed spaces, for example family celebrations

    • Avoid shaking hands, hugging, or kissing other people

    • Avoid visiting vulnerable people, such as those in aged care facilities or hospitals, infants, or people with compromised immune systems due to illness or medical treatment.


Speak to your doctor. If you have flu-like symptoms, make sure you call ahead to tell the receptionist that you have symptoms and ask what you will need to do upon arrival. Tell your doctor about any symptoms, travel history and any recent close contact with someone who has been ill.


How is Your Health Navigator protecting against COVID-19?


Your Health Navigator has measures in place to effectively care for clients while containing any potential spread. These measures are being put in place to ensure the health of YHN clients and employees and our fellow healthcare workers.

This includes employees trained in infection prevention and control measures and the availability of hand hygiene products and personal protective equipment (e.g. masks, gowns/aprons, gloves, eye wear protection). We are in consistent communication with external providers, clients and employees with updates as they are received. All employees are being checked to ensure they are fit for work before attending work each day, and all clients are being screened before each visit.


Where can I find more information?


More information is available from the links below:


This information is accurate as of 16 March 2020.