OUR STORY
Your Health Navigator was established in 2015 to make a positive impact - both in clients’ lives and in the way the health system responds.
Your Health Navigator's values are RESPECT, RESPOND, CONNECT and these words underpin our client centered care and staff culture.
Jane Carlin Jo Francis
By working with people in a meaningful and mutually respectful way, Jane Carlin (Managing Director) and Jo Francis (Director) wanted to change health care for the better.
With many years of nursing and hospital discharge experience, they believe that focusing on the person, not the condition would lead to the best possible health outcomes for each client.
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At Your Health Navigator, Jane and Jo have established a holistic culture whereby employees are given time to understand clients’ social, emotional and physical needs.
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Your Health Navigator's values are
RESPECT, RESPOND, CONNECT and these words underpin our client centered care and staff culture.
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RESPECT
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Your Health Navigator works in partnership with clients and their families to develop personalised and tailored care plans. We listen and understand the importance of involving our clients in all decisions pertaining to their care. We provide our clients with options to allow them to make informed choices.
Every person has the right to be treated with respect.
We are an equal opportunity employer and we maintain a culture of respect amongst our employees. We are committed to providing a positive work environment and see to ensure that all employees feel valued.
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RESPOND
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Your Health Navigator provides a responsive and flexible 24/7 service to meet our clients’ changing personal circumstances.
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We strive to create a working environment which encourages timely and open communication, constructive feedback, celebrates success and offers an empathetic ear in times of need.
CONNECT
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We connect with our client’s, their families and communities, providing the best opportunity for them to maintain independence and remain at home. We have strong relationships with local organisations who share Your Health Navigator’s philosophy of high-quality, personalised service.
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Your Health Navigator encourages employees to connect with one another and with company stakeholders to build positive, constructive and productive relationships.
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